THE REFUND PROCESS EXPLAINED
Part 1: If you topped up online, we are able to automatically refund up to that amount back on to your card. This Part 1 refund payment has now been processed and should have been received on or around 3rd May 2019.
Part 2: If you topped up by card or cash in resort and/or your refund was not fully settled during the Part 1 payment, you should have submitted a refund application form detailing your bank account and sort code. The form was available from Monday 15th April to Monday 29th April 2019 (23:59 CET). All Part 2 refunds have now been processed and should have been received by Monday 20th May.
If you did not submit a refund application form by the deadline date of Monday 29th April 2019 (23:59CET), the balance will not be eligible for a refund.