PLEASE NOTE: All SB19 cashless refunds have now been processed. If you are expecting a refund and haven't received it by Monday 20th May, please get in touch with Customer Services.

THE REFUND PROCESS EXPLAINED 

Part 1: If you topped up online, we are able to automatically refund up to that amount back on to your card. This Part 1 refund payment has now been processed and should have been received on or around 3rd May 2019.
 
Part 2: If you topped up by card or cash in resort and/or your refund was not fully settled during the Part 1 payment, you should have submitted a refund application form detailing your bank account and sort code. The form was available from Monday 15th April to Monday 29th April 2019 (23:59 CET). All Part 2 refunds have now been processed and should have been received by Monday 20th May.

If you did not submit a refund application form by the deadline date of Monday 29th April 2019 (23:59CET), the balance will not be eligible for a refund. 

PLEASE NOTE: following the processing of Part 1 and Part 2, should you have a balance left on your account, this is the 'bonus bucks', or other complimentary money amount left unspent on your account. Bonus Bucks / complimentary money are non-refundable and therefore this remaining positive balance is NOT due to be paid over to you. 

If you have issues with the refund process, please get in touch with Customer Services.