How It Works
Have a browse of our FAQs section below, where we've grouped together our most common queries.
When does the event officially start/finish?
The event officially starts on Monday 8th April 2019 and finishes on Saturday 13th April 2019. The last night of the line-up is Friday 12th. When booking, you will have the option to extend your stay by selecting to arrive Saturday 6th April, Sunday 7th April and the option to check out on Sunday 14th April.
How can I book?
Booking is easy! Simply click Book Now in the top right of your screen. If you would like first-hand, expert Snowbombing advice & knowledge, feel free to contact our Customer Service team who can guide you through the process or offer recommendations. Available Monday – Friday, 09:00 – 20:00, on 0333 240 5815, email email@example.com or Live Chat us via the website.
How much is the deposit and when will the remaining balance be due?
For all bookings made from 11th June 2018, a £50 per person deposit payment (plus £20 booking fee) is required at the time of booking and a further £80 per person is required by 1st September 2018. For all bookings made from 1st September 2018, a £130 per person deposit payment is required at the time of booking. The full balance is due by 31st January 2018. For all bookings made after 31st January 2019, deposit options will not apply after the balance due date stated above and the full payment will be due at the time of booking.
Can I book a day ticket?
Unfortunately, day tickets are not available. Due to capacity constraints, we can only sell full Snowbombing week wristbands for a minimum of 5 nights, which are complimentary when buying accommodation and are not sold separately.
Can I just purchase a Snowbombing wristband?
Snowbombing wristbands are only available to those who book an accommodation through the official Snowbombing website. We normally sell a limited number of wristband only tickets as we approach the event, but there are no guarantees that this will happen. To avoid disappointment we strongly recommend booking an accommodation with us!
What do I get with a VIP wristband?
Your VIP ticket will grant you fast track wristband collection on arrival, fast track entry to all venues, VIP areas in The Racket Club, Street Party, Bruck'n Stadl and Forest Stage, first dibs on high demand extras such as the Arctic Disco, 10% off all Snowbombing merchandise at the event, a complementary lanyard programme, a free welcome drink on arrival and maybe even a fist bump with one of the SB superstar DJs... Maybe. There are a very limited number of VIP upgrades available for £100 (that’s only £20 per day), grab yours in the booking process or from your customer dashboard.
Which venues do I get access to with my Snowbombing wristband?
Your wristband gets you into all Snowbombing venues, parties and events - except for the Arctic Disco, which is sold as a separately ticketed event. In order to attend this event, you will need to book online and add ticket(s) as an optional extra from your customer dashboard. Please note: Tickets for the Arctic Disco go on sale in January 2019. For the most up-to-date information, follow us on social media and sign up to the newsletter.
How do the ski/board lessons work?
Pre-purchased lessons will be listed on your QR e-ticket, which will be scanned on arrival in exchange for a voucher for Ski School. Your first lesson is ALWAYS the day after arrival. Please meet outside the Hotel Strass next to the Penken suited & booted & with your lift pass, at 0915hrs. Following your first lesson, your instructor will tell you when and where to meet for your following lessons
Can I hire equipment in resort?
Yes, you can pre book your equipment hire at the time of booking or at a later stage via your customer account. Pre booking this is highly recommended, as we wouldn’t want you to get to resort and your options to be limited. On that note, hire shops generally don’t do boot hire above a size 10, any shops that do have limited stock, so if you wear any size higher than this its recommended to take your own boots along with you to avoid disappointment.
I live / work in Mayrhofen. Is there an opportunity for local residents and seasonnaires to purchase Snowbombing wristbands?
Yes. Wristbands for local residents will be available from the Mayrhofen tourist office based in the Europahaus. Snowbombing wristbands for local residents can only be purchased in person with the correct identification and eligibility will be strictly checked, so you will need to take with photo ID and proof of address / copy of your employment contract with you.
Is there a minimum age required to attend Snowbombing?
Yes, you must be at least 18 years of age to book and attend Snowbombing. Snowbombing security staff will ask for proof of age ID and anyone less than 18 years of age will be declined entry to any of Snowbombing’s licensed venues.
Is Snowbombing suitable for persons with reduced mobility?
Snowbombing is generally suitable for persons with reduced mobility. However, the requirements of the traveller will need to be taken into account before assessing the suitability of this trip for a specific person. Please contact Customer Services and our team will be able to help! Available 09:00 – 20:30 Monday – Friday on 0333 240 5815, via email at firstname.lastname@example.org or Live Chat us via the website.
Managing My Booking
How do I manage my booking?
You can do this by logging in with your email address & password here. Once in your account you can;
- Review your booking
- Access your personal balance and make payments towards it
- Add Transport
- Add Extras
- Resend booking confirmation
- Resend e-tickets (option only available once e-tickets have been issued)
How do I change, remove or downgrade things on my booking?
You can request changes by emailing email@example.com. Please provide your booking reference and detail the change required. Alternatively, call 0333 240 5815 Monday – Friday 09:00 – 20:00 to discuss options available, if your request is possible an administration fee will apply. Please note changes cannot be made in resort.
Charges will be made for the following;
- Name change: £30
- Changing dates: £30
- Changing your accommodation: £30
- Removing/Downgrade an extra: £15
Please note charges are per person.
Please note changes are not possible 4 weeks prior to departure and no changes are permitted in resort.
How can I cancel my booking?
All cancellation requests need to be put in writing and sent to firstname.lastname@example.org. You will be contacted and advised of the cancellation charges that will apply; for more details see our Terms & Conditions. On completion of cancellation you will be sent an email confirmation.
What extras can I add to my booking?
One of the best things about our booking system is that you can buy the accommodation and wristband and then log in to your customer account again later to add any other extras you might want. The extras include: Ski hire, Ski lessons, Lift Passes, the Arctic Disco tickets, Insurance, VIP Upgrades, Airport Coach Transfers and the renowned Snowbombing Road Trip.
Please note ski and snowboard lessons will always begin the day after your arrival day and will be consecutive unless otherwise stated; refunds will not be given for missed days.
Please note extras are bookable until 4 weeks prior to the event.
If extras are booked after the balance due date (31st January 2019), payment will be due at the time of adding extras to your booking, otherwise the system will remove the items added.
**WE STRONGLY ADVISE AGAINST BOOKING EXTRAS ON ARRIVAL/DEPARTURE DATES – REFUNDS WILL NOT BE PROVIDE FOR ANY EVENTS/ACTS MISSED OR DUE TO DELAYED TRAVEL**
You can buy your airport transfers direct from us at the time of booking or after via your customer account. Return airport transfers run from Munich, Salzburg and Innsbruck airports on the 6th, 7th, 8th and 13th, 14th of April 2019. If you’re looking for airport coach transfers outside the standard event arrival and departure dates, you’ll need to arrange your own transfer.
The Road Trip consists of 500+ Snowbombers in 150+ cars on a cross country adventure from Kent to Mayrhofen, often alongside a whole host of Snowbombing artists and celebrities. You will have an overnight pit stop en route, with DJs and entertainment, as well as the famous welcome procession driving down the main street in Mayrhofen kicking the festival off in style. Costing £299 per vehicle of 5 occupants (only one person needs to add this to their booking).
The streets are limited on car parking places throughout the resort. There is one dedicated car park that we recommend for those on the Road Trip and some of the larger hotels also offer parking, but this may be limited and at a cost, so please check with your hotel first.
We don’t sell flights. However, by signing up to our newsletter you will get the latest information sent right to your inbox, via our ‘flights of the week’ mailer.
There is a train station just outside the centre of the resort that services indirect trains from Munich and Innsbruck airport. These can be viewed here.
When will I find out which apartment I am staying in?
7 days before the festival all customers will have received e-tickets, which will include name, full address and contact details along with some essential information on your accommodation. All documentation will be emailed to you and will need printing before you travel. If you have booked your named central apartment, you will already know most of the information, but will be sent the finer details 7 days before.
What is an Austrian Twin bed?
This is one of the MOST common questions we are asked on check-in day! All rooms that are supplied in Austrian hotels and apartments have Austrian twin beds. These are beds that have two single mattresses with two single duvets on a double base which cannot be split. When you first look at them they appear to be double beds, so please don’t be alarmed by the closeness you have to your fellow room-mate... After all we’re all grown adults.
Where are apartments located?
We have 3 different types of apartments; remember In Town apartments are in high demand so book early! When you book your accommodation you can view a map with the location boundaries.
Apartments - Central Mayrhofen
Located in “Mayrhofen centre”, comprising of all accommodation within the town’s boundary.
Apartments - Mayrhofen Districts
Located in the 'Mayrhofen Districts', comprising of all villages just outside of the central town including Eckartau, Laubichl, Hollenzen and Burgstall to the North and Hochstegen to the south.
Apartments - Zillertal Valley
Located on the out-skirts of Mayrhofen in the beautiful valleys, including Hippach, Ramsau and Schwendau, and are only about 3 to 5KM away. With Mayrhofen ski buses running regularly throughout the day and night, you can be easily taken from piste to party to pillow and back again!
I’ve booked a pension - how is this different from a hotel?
When we think pension, we think Airb'n'b, Austrian style! Pension accommodations would be most similar to a UK-style B&B. They have slightly less facilities than some of the hotels on offer, but what they lack in that department they make up for charm and that personal touch from the landlords, who you will normally find on-hand, living next door.
I’m booking for a large group, what options do we have?
Want a free trip to SB19? Gather your gang and get booking – for every 11 bookings in a group, the 11th place goes free! If you have been put in charge of organising your group trip to Snowbombing then the first thing you need to do is get yourself set up as one of our Snowbombing Ambassadors. By becoming an SB Ambassador, you will get a personalised group page where your friends can make their bookings. To manage your group booking, click here.
Please note: The 11th place will need to be paid in full and will be refunded up to 30 days after the event.
I’m coming alone, what are the Solobomber options?
This fantastic option is a huge hit with the Solo travellers. These rooms are designed for the nomads of the Snowbombing land who want to travel the world (or Mayrhofen) solo and make many a pal along the way! Have no fear if your mates are making lame excuses not to book up - we have shared dorm rooms, offering excellent value for money and the opportunity to meet like-minded independent travellers. Alternatively, there are a number of single rooms available in a variety of hotels
Payment & Cashless
How can I pay?
The easiest way to pay is by logging into your customer account, where you have access to manage and pay your own part of the booking. Alternatively, have your booking reference at the ready and simply call 0333 240 5815 within our opening hours Monday – Friday 09:00 – 20:00.
Please note when taking payment over the phone, we must have the cardholder present to authorise payment.
How much is the deposit and when will the remaining balance be due?
For all bookings made from 11th June 2018, a £50 per person deposit payment is required at the time of booking (plus £20 booking fee) and a further £80 per person is required by 1st September 2018. For all bookings made from 1st September 2018, a £130 per person deposit payment is required at the time of booking. The full balance is due 31st January 2019. For all bookings made after 31st January 2019, payment must be made in full at the time of booking. For late bookers, deposit options will not apply after the balance due date stated above and the full payment will be due at the time of booking.
What is Snowbombing Cashless?
In 2015, we introduced RFID technology to Snowbombing. This amazing technology is full of loads of great benefits: Minimal waiting times at bars, no fumbling with change/tokens, no trips to the ATM at night, or carrying around large amounts of cash and an enhanced overall experience!
How does it work?
Simply ‘Tap’ your wristband to the scanner to complete your payment!
Do I have to use Cashless?
Entry and exit to all main Snowbombing venues is controlled via RFID technology, so you will need your cashless wristband in order to gain access to them. The Snowbombing bars, with the exception of a few, are also all cashless only - so if you want a drink, you need to top up!
Where can Cashless payments be made?
The Racket Club, The Fun Haus, The Street Party, The Forest Stage, The Bruck’n Stadl, The Arena and the official SB merchandise stands.
Where can't Cashless payments be made?
The Ice Bar, The Sports Bar, Mo’s Bar, and all the restaurants and mountain venues, including the Arctic Disco.
Please note, you will still need a small amount of Euros in cash, for food and the local smaller bars, but you won’t need nearly as many.
How much spending money should I bring / budget to spend?
This really depends how frivolous your spending is, how expensive your taste is, and how much you plan on drinking, but we would say a nice mid-ground benchmark would be budgeting 70 Euros a day, but we’ve seen Snowbombers do it on a lot less, and a lot more. Average drinks prices are €6, similar to any European ski resort, with a choice of supermarket, cafes, and steak houses of differing price ranges. The main Snowbombing venues will all use the Snowbombing Cashless system so we recommend taking half your money in euros and topping up the other half onto your wristband. Don’t worry, if you haven’t got enough on your band you can top up in euros and sterling in resort, at any of the multiple top up points.
How do I top up my wristband?
You will be sent information before the festival on how to activate your Cashless account. Once you have done this, we recommend topping up before you land in Austria. As well as being a great way to save up your spends, topping up before the festival comes with some great incentives such as free drinks, cashback and entry into competitions. As well as the online Top Up service, we provide plenty of Top Up points around resort for you to keep your wristband loaded - you can top up in Sterling or Euros, in cash or on card.
Alternatively, if you don’t fancy constantly having to go back to a Top Up point, why not enable the Auto Top Up feature on your account? Once your account drops below a certain amount, simply set your account to automatically top up a certain amount of Euros, to the amount of your choosing.
No more fumbling for change, just pre-load money onto your account and you’re set for the duration of the event!
What’s the resort of Mayrhofen like?
The village is traditional, with a lovely alpine feel ... You won’t see any concrete 70’s blocks here, and it all sits tightly inside a huge valley. Everything is a stone’s throw away – the ski lifts, bars, nightclubs and restaurants. The local residents are lovely, and incredibly enthusiastic about Snowbombing too!
The accommodation is great, whatever your budget - whether you book an alpine apartment or a four star hotel, the standards will always better your expectations. Families own the hotels, and they take pride in making them look the best that they can for you. You’ll get a nice breakfast included in all hotels and 2 star B&B accommodations!
Apartments are very spacious, with catering equipment and kitchen area, plus lounge area, and bedrooms. Have a look at the accommodation page on the website, or ask anyone who went last year on Facebook, you’ll be impressed.
How reliable is the snow?
Mayrhofen sits at 630m, which granted is quite low in the mountains, but the ski lifts take you up to 1800m in 12 minutes where you will find more snow than you can shake a stick at. A great bonus of going to Mayrhofen for Snowbombing is that it’s nice and warm and the spring rays mean you can go boarding or skiing in your t-shirt, and hang out on the terraces for food and drink in the sunshine! Of course, no resort in the world can ever guarantee perfect snow, but Mayrhofen does a pretty good job, with the Tux Glacier within easy reach (with snow 365 days a year), and an army of snow cannons. For more information on the snow in Mayrhofen, visit the Snow Page.
Is it suitable for beginners, intermediates and advanced skiers/boarders?
Mayrhofen has slopes to cater for skiers and boarders of all abilities. For info on the Piste, please go to the Snow Page of the website. Whether it’s your first time on the mountain or your 100th, make the most of it and book lessons, ranging from beginner to private and advanced lessons, all of which can be added on via your customer account.
What if I can’t ski or snowboard?
Don’t worry; plenty of Snowbombers have never been to the mountains before! Now's the perfect chance to get up there and learn to ski or snowboard - we provide lessons ranging from 2, 3 or 4 day x 2hr sessions, for both skiing and snowboarding, as well as private lessons for 1-4 people and ranging from 2-4hrs per session.
How can I get around the Zillertal Valley?
There is a ski bus that tours all of the surrounding areas of Mayrhofen (including Hippach & Ramsau) that runs every 30 minutes during the day, up until 5.30pm. When this bus stops, there is a night bus running the same route every 30 minutes. This will run until the early hours of the morning, meaning you will be able to get back to your accommodation with ease when leaving the late night music venues.
Where are good places to eat/drink?
With 40+ restaurants and 20+ bars, you will never be short of options for refueling (and that's not including the facilities on the mountain!) The great thing about Mayrhofen is that you will not find any of the extortionate drinks prices so common to many other European resorts. Food is also reasonably priced, so you shouldn't find yourself burning through as much cash during the day as most ski holidays. Of course there’s also every Snowbomber’s best friend: Hans the Butcher, the best meat takeaway in town - opposite the Penken lift station. Ever been to a festival with so many options?
What makes Snowbombing the World’s Greatest Show on Snow?
Snowbombing is like no other event you’ve been to! The music and surroundings are breath taking and there’s a great vibe created by spending a week partying and sharing the slopes with everyone. Ask the Snowbombers on Facebook for more personal anecdotes and to find out what you can expect!
How about the Arctic Disco?
Sub-Zero sub-bass at 6000ft… The Arctic Disco is, literally, the coolest party on the planet! Dancing about inside a real igloo to the likes of Fatboy Slim, Skrillex, Rudimental & Carl Cox and sipping hot gluhwein under the stars. It’s like a party on the moon, but much, much, much more fun… Tickets for these sell-out nights go on sale in Jan - sign up to the SB newsletter now and follow us on social media, to ensure you don't miss out! Upon release, you can add them via your customer account. Please note: In order to confirm your tickets, they must be paid in full upfront.
When can I see the line-up schedule?
We like to keep things exciting, by adding new artists to the line-up as we get closer to the event. You can expect to see the majority of the schedule finished by Christmas.
Are the parties on the mountain or in the village?
We have on-piste entertainment at the Penken Park, as part of the pro rider sessions called Ride and Seek. The Pilz bar stage, at the top of the Penken lift station, also has DJ’s playing throughout the day. As optional extras, we also provide tickets to the Arctic Disco - an igloo at the top of the Ahorn Mountain hosting raves with previous artists including Skrillex, Seth Troxler, Eats Everything, Hannah Wants & Fatboy Slim! The main artist performances take place at ground level in the village of Mayrhofen, across various venues. For more details please go the venues page.
WHAT TO BRING
If you’ve never been to a snow resort before, here’s a little rundown on what you need to bring…
- Waterproofs – ski pants and jacket are the best.
- Layers – these will keep you warmer than one big jacket.
- Sun cream – the climate is very deceiving… It’s easy to get burnt, even if you think there isn’t much sun; the altitude makes you more susceptible to the UV. Make sure you bring plenty of decent sun cream (not bronzing oil!), and some high factor stuff for your lips.
- Sunglasses/ Goggles – same as above – make sure they are decent and they actually protect you from the sun. Wearing them on your head does look quite cool but won't really help!
- Footwear – Bring a decent pair of boots. Essential if you’re participating in the Arctic Disco.
- Board/Ski – These are available to hire in the resort, or you can bring your own, there's plenty of space on the transfer buses and it's no extra charge.
And if you’ve never been on a Snowbombing holiday, then here’s what to bring:
- Glad rags – Bring plenty of going out clothes for the week, both for cold weather and warm weather... It can get pretty sweaty in those clubs!
- Fancy Dress – Keep your eyes peeled for the 2018 fancy dress themes!
- Towel and Swimwear – so you can make good use of all the fantastic swimming pools and well-being facilities – not to mention the Snowbombing pool party!
NEED A HAND?
If you need any help or want a quote, then get in touch with the SB team now!
+44 (0)203 725 6065